You can select your preferred payment method at checkout.We accept all payment forms offered through Shopify as listed at the bottom of the site.Available payment methods:Apple PayCredit Cards (AMEX, Discover, Mastercard & VISA)Debit Cards (AMEX, Discover, Mastercard & VISA)Diner's ClubEloFacebook PayGoogle PayJCBPayPalShop PayVenmoYour payment information will be processed directly through Shopify's services to safeguard sensitive information and provide the most secure means of payment for our customers.Your credit card information is not processed through or stored on www.autumnwish.com servers, and no information is ever released to a third party.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help evaluate and right the issue.Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email support@autumnwish.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

FAQs

Help Center

Frequently Asked Questions

Where do you ship to?

We ship only locally to lower 48 United States

Payments

You can select your preferred payment method at checkout.

We accept all payment forms offered through Shopify as listed at the bottom of the site.

Available payment methods:

Apple Pay
Credit Cards (AMEX, Discover, Mastercard & VISA)
Debit Cards (AMEX, Discover, Mastercard & VISA)
Diner's Club
Elo
Facebook Pay
Google Pay
JCB
PayPal
Shop Pay
Venmo

Your payment information will be processed directly through Shopify's services to safeguard sensitive information and provide the most secure means of payment for our customers.Your credit card information is not processed through or stored on www.autumnwish.com servers, and no information is ever released to a third party.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help evaluate and right the issue.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@autumnwish.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.Our support team is always happy to guide you at any step!

What are you shipping and processing times?

Domestic orders take 2-7 business days to be delivered to you and we ship within 2 business days.Shipping time might vary depending on location, shipment method and other factors.

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